Scope of Support
In addition to the Limited Warranty, your Buffalo product also comes with complimentary US-based technical support to assist with the setup of your unit or to help you with any warranty issues you may have, either via phone, email or live chat. Depending on your product, you can contact our team via phone for the initial setup of your product, and then via email or live chat for the remainder of your product’s warranty.
| Product Family | Phone | Email and Chat |
|---|---|---|
| TeraStation™ 3000/3010/5000/5010/5020 | 3 Years | Best effort after warranty period |
| TeraStation™ 1000 / Essentials | 1 Year | Warranty Period |
| TeraStation™ – WS IoT units | 3 Years | Best effort after warranty period |
| LinkStation™ | 90 Days | Warranty Period |
| DriveStation™ / Ministation™ | 90 Days | Warranty Period |
| AirStation™ Routers | 90 Days | Warranty Period |
| DD-WRT Routers | 90 Days (Hardware) | Warranty Period (Hardware) |
| MediaStation™ / CD Drives | 90 Days | Warranty Period |
| Switches | 90 Days | Warranty Period |
| All Others | 90 Days | Warranty Period |
For purposes of Buffalo Support, 'best effort' is defined as providing minimum basic support without any guarantee of issue resolution or service speed.
Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).
Support Setup assistance will be provided for the following features (Please note that some features may not be available on all models):
Integration with 3rd party products and advanced configuration of NovaStor will be supported on a ‘best effort’ basis only.
Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for 1 year from purchase via phone or via email and chat for the entirety of the warranty period.
Support Setup assistance will be provided for the following features:
In addition, guided setup articles and resources are available for:
| Email Notification | Sleep Timer |
| FTP | Print Server |
| Built-in Backup | Web Access |
| Replication | Failover (Not Available on TS1000 series) |
| Novastor Installation |
Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).
Support Setup assistance will be provided for the following features:
| Buffalo Tools | Novastor Installation |
| iSCSI Target | NFS Server |
| Creating SMB Shares | iSCSI initiator |
| Replication | Installing 3rd Party Software |
| Compatible UPS |
In addition, guided setup articles and resources are available for:
| Adding Roles | Dynamic Disk (RAID) Setup |
| DFS Client Setup | FTP/HTTP Server |
| Joining an AD domain | Shadow Copy |
Configuration of 3rd party products, configuration of added roles, and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Installation and configuration support for LinkStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Support Setup assistance will be provided for the following features:
In addition, guided setup articles and resources are available for:
| Connect to Active Directory | Built-in Backup |
| UPS Sync | Sleep Timer |
| FTP | Print Server |
| DLNA | Web Access |
| iTunes Server | Novastor Installation |
Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Installation and configuration support for DriveStation, MiniStation and MediaStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Support Setup assistance will be provided for the following features:
| Install Buffalo Tools |
| Install DVD / CD Software |
| Format Drive to compatible file system |
| Replace Drive in Multi Drive Unit |
In addition, guided setup articles and resources are available for:
| Configuring Buffalo Tools |
| Configuring DVD / CD Software |
| Installing Novastor (if included) |
Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Installation and configuration support for Airstation Router and Wireless Client models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Support Setup assistance will be provided for the following features:
| Change SSID |
| Attach Client |
| Configure DHCP |
| Connect to ISP (best effort) |
| AOSS Setup |
| Parental Access Controls |
| Parental Content Controls |
In addition, guided setup articles and resources are available for:
| Configuring as a Bridge |
| Configuring as an Access Point |
| Port Forwarding |
| Eco Mode |
| QoS |
| MAC Filtering |
| USB Drives (all functionality) |
Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Open Source DD-WRT Routers are factory pre-loaded with the open source operating system, DD-WRT. All development, firmware updates, technical and configuration support will be provided by DD-WRT and the DD-WRT community. Buffalo Americas provides a limited hardware warranty that covers malfunctioning hardware. Hardware warranty support is available for 90 days from purchase via phone or via email for the entirety of the warranty period.
Installation and configuration support for Buffalo Switches will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.
Support Setup assistance will be provided for the following features:
| Basic System Settings |
| Basic VLAN creation |
| Port Trunking with TeraStation |
| Basic PoE Settings |
Buffalo Smart Switches ship with an advanced feature set that is not supported by the Technical Support team. If you require professional advanced networking design assistance, Buffalo can help you contact a Buffalo partner.
Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.
Other legacy devices that do not fit into these categories will be supported by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.