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How to enable Remote Management Service Two-Factor Authentication

Learn How to setup the Remote Management Service (RMS)
For more information about Service Features, Advanced Operations and Use Cases, please refer to the Remote Management Service User Manual.

Note: Remote Management Service Two-factor authentication requires an authenticator app to be installed onto your mobile device. 
The following authenticator apps are supported:
    Google Authenticator
    Microsoft Authenticator
    Duo Mobile
    Twilio Authy
 

Enabling Two-Factor Authentication
1.    From the upper-right corner of the Remote Management Service console, click on the down-arrow icon.
2.    Click Account settings. 

3.    Enable “Two-Factor Authentication”.

4.    Click Next.

5.    Use your mobile authenticator app to scan the QR code displayed on the window, or enter the displayed setup key into the authenticator app. 
Click Next after the authenticator app establishes the connection with Remote Management Service.

6.    To confirm the authenticator app has established the connection, enter the 6-digit verification code displayed on the authenticator app and click Next. 

7.    Store or Download the Backup code to a safe place.
Select the checkbox of “The backup code has been saved”, then click Done.

8.    The next time you log in to the Remote Management Service console, you will be prompted to enter the verification code which shows on your authenticator app.

9.    If you do not have access to your authenticator app, you can select “Don’t know the code” then enter your Backup code, which will reset your Two-factor authentication.

 

Two-Factor Authentication Settings

Create a new Backup code – 
This will create a new Backup code. The current backup code will no longer be valid once a new backup code is created.
Change device used for two-factor authentication – 
You can change the mobile device used for two-factor authentication. After changing, the current device will no longer be usable for two-factor authentication.

Enable Two-Factor Authentication Login requirement for all Users in the company

Note: To configure this setting, you will need to log in as an administrator user with two-factor authentication enabled.
1.    From the upper-right corner of the Remote Management Service console, click on the down-arrow icon.
2.    Click Company settings. 

3.    Change “Two-Factor Authentication at Login” to “Required”, then click OK.

4.    Select whether to send a notification email to all users who have not yet enabled two-factor authentication.

After two-factor authentication has become required, Users that did not setup two-factor authentication will need to configure two-factor authentication during login.

5.    During login, click Account Settings. 

6.    Enable “Two-Factor Authentication”.
 
Only after completing the two-factor authentication setup, user can be able to login to the Remote Management Service console.

For more information about Two-Factor Authentication, please refer to the Remote Management Service User Manual.