Buffalo Technology

Buffalo Technology understands the importance of protecting your privacy.

Below are the guidelines we use for protecting your personal information based on your visit to www.buffalotech.com. We can be reached via e-mail at bt_sales@buffalotech.com or you can reach us by phone at (512) 349-1300.

Information This Site Collects

Buffalotech.com uses cookies to collect anonymous traffic data and does not track personally identifiable information. This site also collects information via voluntary forms for those inquiring to purchase our products or for warranty registration of our products. Additionally, we collect the e-mail addresses via voluntary forms of those who opt-in to communicate with us via e-mail or those requesting Technical Support. Buffalo Technology will never sell your email address and conforms to the CAN-SPAM Act.

How We Use Information

The information we collect is used to notify you about updates to our products, to contact you for future marketing purposes and/or to contact you regarding customer satisfaction. Your information is not shared with other organizations for commercial purposes.

Your Telephone Number

Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding orders they have placed for our products. You also may receive telephone contact from us with information regarding new products and services. If you do not wish to receive such telephone calls, please let us know by sending email to us at bt_sales@buffalotech.com and request to be removed.

Your Consent

By using our Web site, you consent to the guidelines above. If we decide to change our privacy policy, we will post the changes on this page so that you are always informed of the information we collect and how we use it and disclose it.

Tell Us What You Think

Buffalo Technology welcomes your feedback about our privacy policy. Please send e-mail to bt_sales@buffalotech.com for any comments or questions.

Buffalo Technology (USA) ("Buffalo") products are subject to U.S. export control laws and are subject to regulation by agencies of the U.S. government, including without limitation the U.S. Department of Commerce's Bureau of Industry and Security ("BIS"), the U.S. Department of Treasury's Office of Foreign Assets Control ("OFAC") and the U.S. State Department, all of which prohibit export or diversion of any products, software and/or technologies to certain countries. Any and all obligations of Buffalo to provide technical information, technical assistance, any media in which any of the foregoing is contained, training and related technical data shall be subject in all respects to such United States laws and regulations as shall from time to time govern the license and delivery of technology and products abroad subject to the jurisdiction of the United States, including the Export Administration Act of 1979, as amended, any successor legislation, the Export Administration Regulations and Census Bureau Regulations issued by the Commerce Department, OFAC Regulations issued by the Treasury Department and International Traffic in Arms Regulations ("ITAR") issued by the State Department. Buffalo's customers must comply in all respects with the export and reexport restrictions set forth in the export license (if applicable) for every item shipped from Buffalo and will otherwise comply with United States laws and regulations in effect from time to time. Buffalo's products are authorized by the U.S. Government for export only to the country of ultimate destination for use by end-user, as provided by customer to Buffalo. Buffalo's products may not be transferred, transshipped on a non-continuous voyage, or otherwise be disposed of in any other country, either in their original form or after being incorporated into other end-items, without the prior written approval of the U.S. Department of Commerce, U.S. Department of Treasury Office of Foreign Assets Control, the U.S. Department of State Directorate of Defense Trade Controls or any other applicable agency.

For more information on controls administered by the BIS, see http://www.bis.doc.gov.

For more information on controls administered by OFAC, see http://www.treasury.gov.

For more information on controls administered by the State Department of State, see http://www.state.gov.

Buffalo recognizes that maintaining a healthy environment is vital for a healthy life and sustainable growth for future generations. We are committed to our goals of surpassing environmental standards and being proactive in dealing with concerns for the environment. These goals are being achieved by combining technological innovation with sound environmental business decisions at every step of a product's life cycle. Our efforts will focus on reducing environmental damage by complying with all applicable regulations in each country.

• Download Buffalo ISO9001 Statement (205.46 KB)
• Download Buffalo ISO14001 Statement (202.74 KB)
• Download Buffalo RoHS Report (67.54 KB)

Buffalo Technology understands customer concerns regarding the confidentiality of private information and the importance of safeguarding data on returned storage devices. We respect your privacy and follow strict guidelines to ensure your data remains private. Prior to returning any storage media device back to Buffalo, you should erase all data on the device if possible.

When Buffalo receives products back from customers, we fully comply and conform with the recommended NIST 800-88 “Clear” standard in regard to storage media sanitation so that data is unrecoverable.

NIST publication 800-88, section 2.4, table 2-1, Clearing: Clearing information is a level of media sanitization that would protect the confidentiality of information against a robust keyboard attack. Simple deletion of items would not suffice for clearing. Clearing must not allow information to be retrieved by data, disk, or file recovery utilities. It must be resistant to keystroke recovery attempts executed from standard input devices and from data scavenging tools. For example, overwriting is an acceptable method for clearing media. There are overwriting software or hardware products to overwrite storage space on the media with non-sensitive data. This process may include overwriting not only the logical storage location of a file(s) (e.g., file allocation table) but also may include all addressable locations. The security goal of the overwriting process is to replace written data with random data. Overwriting cannot be used for media that are damaged or not writeable. The media type and size may also influence whether overwriting is a suitable sanitization method. [SP 800-36]. Studies have shown that most of today’s media can be effectively cleared by one overwrite. Specific recommendations for clearing different media types are included in Appendix A.

If you have heightened security concerns about shipping a drive with confidential information, please remove all sensitive data prior to returning it to Buffalo. Buffalo’s expedient approach to the handling of returned storage devices involve well defined processes that maintain the security of confidential data by performing media sanitation as early as possible.